Privacy Statement
Privacy Statement – 01 February 2021
This is the privacy statement of Mortgage Ladies and Co. In this document, “we”, “our”, or “us” refer to Mortgage Ladies and Co.
We are Mortgage Ladies and Co, company number (69325157) registered in New Zealand.
Our registered office is at 15 Matheson Road, Red Beach, Orewa, New Zealand.
Our contact number is 0800 684 539.
Our email address is enquiries@mortgageladies.co.nz
This privacy statement outlines how we collect, store, use and share your personal information. Our full privacy policy is available upon request, please contact our Compliance Officer.
What information do we collect and what do we do with it?
We may collect personal information about you, either directly from you or from other parties. We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.
When necessary, we may use your information to:
• Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
• Defend or enforce our rights - for example, to collect money owed to us.
The types of personal information we collect about you are set out below.
1.Contact information
This includes basic identification and contact information (such as your name, phone number, email address, postal address, physical address.
Mortgage Ladies and Co may collect personal information directly from you, including a request to find an adviser. For example, via our online forms.
2.Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read.
3.Note on padlock symbols and other trust marks
Some companies offer certification, an icon or other small graphic to prove to website visitors that their site is safe. The level of safety varies depending on the certification. We do not take payments via our website and have taken the decision it is not necessary.
4.Information we obtain from third parties
We do receive data from software services such as Google Analytics and others. Third-party websites have their own privacy and security policies and we encourage you read them.
5.Content you provide to us with a view to be used by a third party
If you provide information to us with a view to it being read, copied, downloaded, or used by others, we accept no responsibility for what the third party may do with the information. We recommend you read the third party privacy policy.
6.Cookies
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website. For more information on how we use cookies, please contact our Compliance Offer for a copy of our Privacy Policy
7.Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide you with the information. We record your request and our reply, to increase the efficiency of our business. We do not keep any personal information associated with your message, such as your name or email address.
8.Complaints
When we receive a complaint, we record personal information you have given us. We use that information to help resolve your complaint, this may include providing personal information to others, if appropriate. For example, as part of the investigation process. If we are unable to resolve your complaint through our internal complaints process, we may need to provide personal information to the external disputes resolution scheme.
We may also compile statistics showing information obtained from this source to assess the level of service we provide. The information is de-identified.
9.Re-marketing
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products/services when you visit other websites.
Who do we share your information with?
Besides our staff and our related companies, we may also share this information with third parties who enable us to provide you with our services.
These include:
• Your other professional advisers
• Product providers
• Our service outsource providers such as IT consultants, custodians, etc.
We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.
We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.
Where do we store it?
We use a third-party cloud service provider (Google Drive Cloud Storage) to store and process the information we collect. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
Use of site by children
We do not market to children, nor do we offer products or services for sale to children. If you are under 18, you may use our site only with consent from a parent or guardian.
Disclosure to Government and their agencies
We may be required to provide information to legal authorities. We only provide personal information if they have the proper authorisation.
What are my rights?
You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we maybe be unable to provide certain information or services to you. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you have any questions about this privacy statement or you’d like to ask for a copy of the information we hold on you, or to have it corrected, please contact us at enquiries@mortgageladies.co.nz or 0800 684 539 .
This statement was last updated in June 2024.